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10:42 AM
Hi support team, I just purchased the "Global Roamer" eSIM plan for my trip to Japan, but
after installing the profile, I'm not getting any signal. I tried restarting my phone and
toggling airplane mode, but it still shows "No Service". My ICCID is
8901234567890123456. Can you check if the line is active?
Ticket assigned to Alex Rivera • 11:05 AM
11:15 AM
Hello Sarah! I'm looking into your account right now. I can see that the eSIM profile was
provisioned, but there seems to be a delay with the local carrier in Japan. Let me re-push
the activation signal to your device. Please keep your phone on and connected to Wi-Fi for
the next 5 minutes.
Internal Private Note
11:18 AM
Checking backend logs for Softbank roaming partner. Signal injection sent via API v2. Waiting for callback confirmation.
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